From April, you will no longer be able to pay your rent using Allpay. Instead, we are introducing PayPoint. PayPoint does everything that Allpay does, but is a more convenient and accessible payment method.
The new payment solution enables you to access your payment information 24/7 and you will be able to pay your rent at over 28,000 PayPoint locations across the U.K., including local convenience stores, supermarkets or even corner shops.
If you prefer to pay at a PayPoint location, we will provide you with information before the switchover happens. Please note that you cannot use an Allpay payment card to pay rent once the changeover takes place.
Speak to us about alternative ways that make it easier for you to pay, such as direct debit and automated card payments.
The transition from paying at a Post Office to PayPoint locations
Though PayPoint shares many of the payment locations as Allpay, the biggest change is that you will no longer be able to pay at a local Post Office.
Our team is here to support you through this transition. Below is a list of PayPoint locations nearest to the Post Offices you visit to make it easier for you to find where to pay. Alternatively, you can visit consumer.paypoint.com to find other PayPoint locations near you.
Drop-in sessions
- We have also arranged drop-in sessions in February across our Rooftop locations. Please come along if you would like to speak to someone about this face-to-face.
Evesham
- Date: 6, 13 and 27 February (Tuesdays)
- Time: 9am to 12 noon
- Venue: Rooftop Head Office, 70 High Street, Evesham, WR11 4YD
Bishops Cleeve
- Date: 13 February (Tuesday)
- Time: 9am to 12 noon
- Venue: Rooftop Office, The Green (next to the shops and flats), Bishops Cleeve, GL52 8DH
St Oswalds
- Date: 19 February (Monday)
- Time: 9am to 2pm
- Venue: The Cafe, St Oswald's Village, Gavel Way, Gloucester, GL1 2UF
Customers paying rent by Direct Debit
- You will not need to do anything, Direct Debit payments will be moved across to the PayPoint platform in time.
We are here to support you and appreciate your understanding and cooperation during this transition.
FAQs
- Why are you moving from Allpay to PayPoint? PayPoint offers you more control and more visibility over your payments. You can access your payment information 24/7, meaning you can pay wherever and whenever you want.
- What should I do with my Allpay card? You will no longer be able to use your Allpay card once we have moved to PayPoint. Please dispose of it safely. Speak to us about alternative ways that make it easier for you to pay, such as direct debit and automated card payments.
- How do I use my PayPoint barcode and can I use it at the same payment outlets? You can take your barcode to any PayPoint outlet where it will be scanned by the cashier to make your payment. There are over 28,000 PayPoint outlets across the UK. To find your nearest outlet visit consumer.paypoint.com. You will no longer be able to pay at a local Post Office. Please speak to us about alternative ways that make it easier for you to pay, such as direct debit and automated card payments.
- I pay by Direct Debit (DD). Do I need to do anything? No. DD payments will be moved across to the PayPoint platform in time, but you will not need to do anything.
- Will the date that I pay my rent change? No, but we will be able to offer more frequent DD payments to suit you.
- How do I contact you if I have any further questions? Please call us on 01386 420800, email us at: paypoint.enquiries@rooftopgroup.org,or you can call into reception at our Evesham office.
