With the Rooftop Portal and the MyRooftop App, you can see your rent balance, make payments, contact the Neighbourhood Team, and more!
We are proud to have 7,000 homes in South Worcestershire and North Gloucestershire making some vibrant communities.
Rooftop is a local housing association which exists to meet housing need in the communities of South Worcestershire and North Gloucestershire. We are driven by our values, and close to our customer.
If you're interested in working for Rooftop or supporting our work by becoming a volunteer, we'd love to hear from you.
This is a list of customer-related policies for Rooftop Housing Group.
Aids and Adaptations Policy
Allocation and Lettings Policy
Anti-Social Behaviour and Hate Incidents Policy
Assessing and Supporting Vulnerability Policy
Compensation Policy
Customer Complaints Policy
Damp, Mould and Condensation Policy
Domestic Abuse Policy
EDI Policy
Electrical Safety Policy
Fire Safety Policy
Gas Servicing Policy
Health and Safety Policy and Statement
Home Ownership Policy
Income Management Policy
Neighbourhood and Estates Management Policy
Rechargeable Repairs and Recoverable Costs Policy
Safeguarding Policy
Tenure Policy
Unacceptable Behaviour Policy