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Rooftop has selected national provider Mears Group as our new long-term repairs and maintenance partner. Services are transitioning to Mears from 1 June who will take over fully from 1 July 2026. Read more.

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Policies

This is a list of customer-related policies for Rooftop Housing Group.

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Aids and Adaptations Policy

Allocation and Lettings Policy

Anti-Social Behaviour and Hate Incidents Policy

Assessing and Supporting Vulnerability Policy

Compensation Policy

Customer Complaints Policy

Domestic Abuse Policy

EDI Policy

Electrical Safety Policy

Fire Safety Policy

Gas Servicing Policy

Hazards Policy

Health and Safety Policy and Statement

Home Ownership Policy

Income Management Policy

Neighbourhood and Estates Management Policy

Rechargeable Repairs and Recoverable Costs Policy

Safeguarding Policy

Tenure Policy

Unacceptable Behaviour Policy

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