Report anti-social behaviour
Everyone should feel safe in their home and neighbourhood. If someone’s behaviour is causing you alarm, distress or ongoing nuisance, please tell us. We will listen, assess the risk and explain what we can do.
Report anti-social behaviour
If you or someone else is in immediate danger, call 999.
Call 999 if:
- someone is in immediate danger
- violence is happening or being threatened
- a crime is taking place now.
For non-emergency crime, call the police on 101 or report it through your local police website.
Please also report the incident to Rooftop. This allows us to consider what support or housing action may be needed.
If the person causing the abuse is a partner, former partner or family member, please visit our domestic abuse support page. You do not need to speak to them before asking us for help.
How to report ASB to Rooftop
You can report ASB to us
- through the MyRooftop portal or app
- by calling 01386 420800
- by emailing enquiries@rooftopgroup.org
- by visiting our Evesham office during opening hours.
You do not have to be a Rooftop customer to make a report if the behaviour involves a Rooftop customer, their household, visitors or pets.
You can report something anonymously. However, this may limit our ability to investigate, ask further questions or keep you updated.
If you need an interpreter, British Sign Language, Easy Read, large print, an advocate, a home visit or another way of communicating with us, please let us know.
What is anti-social behaviour?
Anti-social behaviour, often called ASB, is behaviour that has caused, or is likely to cause, harassment, alarm, distress, nuisance or annoyance.
It can include:
- harassment, threats or intimidation
- hate incidents
- violence or threats of violence
- persistent or excessive noise
- vandalism or damage to property
- drug dealing or other serious criminal activity
- dangerous dogs or persistent animal nuisance
- graffiti, fly-tipping or nuisance in communal areas.
This is not a complete list. We will consider what happened, how often it has happened, the risk involved and the effect it is having on you and other people.
Hate incidents
A hate incident is something that the person affected, or anyone else, believes was motivated by hostility or prejudice because of someone’s actual or perceived:
- disability
- race
- religion
- sexual orientation
- transgender identity.
It does not have to be a crime for you to report it. We take hate incidents seriously
and will consider what support, safeguarding and partnership action may be needed.
Some everyday situations can be upsetting or irritating but will not usually be treated as ASB on their own. Examples include:
- ordinary household noise at reasonable times
- children playing
- cooking smells
- parking where no parking rules have been broken
We will not make a decision from a list alone. We will consider the full circumstances, including whether the behaviour is persistent, targeted, threatening or having a serious effect on someone.
If you feel safe and comfortable doing so, a calm conversation with your neighbour may help resolve an everyday disagreement. You do not have to approach them if you feel unsafe or the report involves harassment, hate, threats, violence, domestic abuse or crime.
We will acknowledge and assess your report within five working days.
If the information suggests a serious or immediate risk, including domestic abuse, a hate incident, serious threats or violence, we will make every reasonable effort to contact you within one working day. Where practicable, this will be within 24 hours.
If we open an ASB case, we will:
- complete a risk assessment with you
- agree an action plan and how often we will contact you
- explain what we can and cannot do
- review the action plan regularly and at least every six weeks
- consider any support or reasonable adjustments you need
- work with the police, council or support organisations where appropriate
- tell you when the case is closing and explain why.
We will handle your information carefully. There may be times when data protection rules or legal proceedings mean we cannot tell you everything we have done about another person. We will keep you informed about your case wherever we can.
You do not need to have all the evidence before contacting us. Depending on the circumstances, we may ask you to provide:
- dates and times of incidents
- a short description of what happened
- details of any witnesses
- police crime or incident numbers
- photographs, recordings or diary entries, where these can be obtained safely and lawfully.
Do not put yourself at risk to collect evidence. We will agree with you what information is reasonable and safe to provide.
The action we take will depend on the seriousness of the behaviour, the available evidence and the risks involved.
This may include advice, warnings, mediation, acceptable behaviour agreements, referrals for support or working with other agencies. Mediation will only be considered where it is safe and those involved agree to take part.
We will usually try to resolve problems early without going to court. Where the behaviour is serious or there is an immediate risk, we may take legal action straight away. This could include an injunction or possession proceedings.
If you are unhappy with how your report has been handled
If you are unhappy with the service Rooftop has provided, you can make a complaint through our Complaints Page.
If you have repeatedly reported ASB to Rooftop, the police or your council and feel that the problem has not been properly addressed, you may be able to request an ASB Case Review. The qualifying threshold is set locally.
You can read our Anti-Social Behaviour and Hate Incidents Policy on our Policy Page.
What Rooftop means to me
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