We know that many of you will be facing challenges with the cost of living.
At Rooftop, costs and demand for repairs continue to rise rapidly, alongside other increases such as the changes to National Insurance payments. The rent rise this year is essential to ensure that we can keep delivering repairs and other landlord services to you, while also investing in homes.
We are a not-for-profit organisation. This means that we use the rent that we collect to fund our services to you, especially those which you tell us matter most, such as repairs, tackling anti-social behaviour, and modernising and improving homes. All of our staff are paid the average wage for the role that they perform.
The demand for repairs continues at record levels, with around 20,000 last year. This means we will spend more than £12 million on repairs this year, an increase of 30% on the year before. We know that some customers have been waiting too long for repairs and I apologise for those delays. We are working hard to address that and are increasing the team significantly this year.
We will also continue to focus our limited resources on upgrading the energy efficiency of homes and other home improvements such as new kitchens, bathrooms and heating systems.
We have sent you a letter which explains your rent increase for 2025 and a booklet including resources and FAQs to help you if you are facing financial difficulties.
If you are worried about how the rent increases may affect your finances, or unable to afford the increase, please talk to us. Call us on 01386 420 800 or email to income@rooftopgroup.org
