We understand that life brings challenges, and sometimes, you might need a little extra support or adjustments made either temporarily or permanently. That’s why we’re here to help. We believe in supporting and treating everyone as an individual, making sure you can access our services fairly and without added stress.
What does vulnerability mean?
Vulnerability isn’t always about having a specific condition like a disability or illness. It can happen to anyone, at any time, due to life events like bereavement, mental health challenges, financial difficulties, or other changes. Sometimes, these situations making managing your home harder.
How do we identify vulnerability?
You might not always feel ready to share personal details. We try to identify signs during our daily contact, like when you report a repair, sign up for housing or talk to us about an issue. Our colleagues throughout Rooftop may ask questions to understand your needs better.
How we support you?
We listen to you, take the time to understand your circumstances and work with you to make sure you’re getting suitable services. We will:
- Recognise when you might need extra help.
- Record your needs carefully and securely
- Respond by making reasonable adjustments to support you.
Keeping your information safe
If you share personal information with us, we handle it with care, following strict data protection rules. We’ll only use it to provide the support you need and make sure it’s kept up-to-date.
We’re here for you
Our aim is simple: to provide fair access, fair outcomes and fair opportunities for everyone. If you’re feeling vulnerable or need extra support, please don’t hesitate to reach out. Email: enquiries@rooftopgroup.org / Tel: 01386 420 800
We’re here to listen, understand and provide support where we can.
