The Regulator of Social Housing has introduced new Tenant Satisfaction Measures (TSMs) to assess how well social housing landlords are doing at providing good quality homes and services. These measures are important because they allow us to gather valuable feedback directly from you through Tenant Perception surveys. Understanding your experiences helps us to identify our strengths and areas for improvement.
We collect your opinions regularly through surveys (by telephone, email and text message). The TSMs measure our performance in several key areas, including repairs and maintenance, building safety, neighbourhood management, communication entailing respectful and helpful engagement, and your overall satisfaction with Rooftop.
We want to express our sincere appreciation to everyone who has participated or will participate in the survey. Your input is not just important; it's essential. It shapes the services we provide and ensures that they effectively meet your needs.
Tenant Satisfaction Measures Phone Survey
Rooftop has appointed an independent market research company, called Pexel Research Services, to complete TSM surveys on its behalf over the phone. Pexel is accredited to an international quality standard for market research and abides by the Market Research Society Code of Conduct. All calls are recorded and sampled for quality checks.
A random selection of customers will be phoned between 19 August 2024 and 31 March 2025. If you are selected to take part in the survey, you will be called from the following dedicated phone number: 020 4538 9096.
For more information about TSMs, please click here
