Housing associations face the dual challenge of meeting the diverse needs of their customers while optimising operational efficiency.
At Rooftop, we recognise this challenge and embrace technology as a solution to enhance customer support.
We recently approached Voicescape about their product Caseload Manager, an innovative tool that combines AI and machine learning to streamline organisational operations and improve customer communication.
Also, the proactive nature of this technology enables us to anticipate and prevent issues before they escalate, reach out to customers early if they are struggling financially, and provide targeted support.
Rachael Robinson, Head of Income, underscores the importance of future-proofing amidst challenges such as the cost-of-living crisis and universal credit migration. Using technology with AI-driven insights, colleagues offload overwhelming caseloads while prioritising meaningful interactions with customers and tailoring their approach to support them.
One of our key values is that we make things better, and we can make things better by building trust with our customers through the use of technology, such as Caseload Manager.
Lisa Nicholls, Executive Director, Operations believes the transformative potential of technology can expand our reach, enhance engagement and fulfil our mission of providing safe and sustainable housing for all our customers.
Technology continues to change every aspect of our lives; as a housing association, we must embrace innovation to serve our customers and our communities better.
Video credit: Voicescape Ltd.
