Customer Satisfaction Surveyor
Temporary casual opportunity; remote work
£12.21 per hour (as of 01.04.25), 10-12 hours per week (Monday to Friday) between 9:30am to 6pm
We work together– We make things better – We do the right thing
Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.
We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.
Equality, diversity, and inclusion
We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.
Some of the examples where we put this into practice include celebrating Pride month through our Inclusion Alliance, being a Disability Confident employer and, signing up to the Armed Forces Covenant. We make every effort to achieve equality of outcomes in all aspects of our employment including recruitment and selection, training and development and employment practices.
Please let us know if there is anything we can do to make this application process more accessible.
About the role
We are looking for someone to conduct Customer Satisfaction Surveys on a casual basis, with the possibility of extension based on business needs. These surveys play a key role in gathering feedback on areas such as repairs, programmed works, lettings, and new builds, helping us improve our services and meet customer expectations.
This role offers up to 12 hours per week that can be done remotely, with surveys to be completed between 9:30am and 6pm. It is an ideal opportunity those seeking a flexible, part time opportunity.
About you
The ideal candidate for this role ideally would have some prior customer service experience and a confident telephone manner. Strong conversational skills and a customer-focused approach are essential. Additionally, proficiency in IT is necessary to ensure accurate survey recording.
Closing date: 9am on 31 March 25
Interview date: TBC
.png)
