You may come across some companies who call, message or visit you saying they can help you make a claim for ‘housing disrepair’ cases. These companies are known as Claims Farmers.
While they may sound friendly and caring, they often work for commission or finder’s fees and do it for their own financial gain.
Sometimes, these Claims Farmers say they are from Rooftop or working with Rooftop. This is not true – Rooftop DOES NOT work with any Claims Farmers.
These callers may try to trick you into signing contracts or documents with them, which can lead to hidden costs or legal problems later on.
If you have a repair issue, please contact us directly. Reporting to us is quick, free and the safest way to get things fixed properly.
What to do if you suspect a scam:
- Be alert to anyone who contacts you unexpectedly about repairs or legal claims.
- Be cautious of suspicious text messages, emails and phone calls.
- Don’t sign anything immediately, read any documents carefully and seek independent advice.
- Don’t share personal details.
- Don’t let them into your home.
- If you’re unsure whether someone is genuine, call us first to check.
To report a repair:
- Call us on 01386 420 800
- Live Chat function on the website: www. rRooftopgroup.org
- Email: enquiries@rooftopgroup.org
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