Customers told us they wanted more information on how we’re performing. Each month we will publish the following information which customers told us mattered.
Monthly performance figures for May 2024
Investment in home
- Number of Damp and Mould NEW cases: 47
- Number of Damp and Mould COMPLETED cases: 21
Customer Services
- Average call waiting time for Customer Services: 1 minute 20 seconds
- Average call waiting time for Income: 38 seconds
- Average call waiting time for Repairs: 17 minutes 57 seconds
