In March 2024, we heard from more than 570 customers in our annual survey about what matters most to them, and their views on the first draft of this Annual Plan.
In late 2023 and early 2024 we also worked with Tpas (tenants participation advisory service), the tenant engagement experts, and a group of 40 customers and colleagues to explore how we could better hear the direct experiences of customers and provide more opportunities for customers to influence what we do and how we work.
The results of this work and the annual customer survey are in our Annual Plan 2024-2025 which you can read below. If you want to download the Plan, please click the download button.
