Housing with Care Officer
24 hours per week £18,646 per annum (based on FTE £28,747)
Based in Evesham (on site at Parsons Gardens, Broadway)
Are you passionate about supporting vulnerable and older people to live independently in safe, well-managed homes?
Do you thrive on making a positive difference, working collaboratively with partner agencies, and ensuring great customer service?
We are looking for a Housing with Care Officer to deliver excellent housing management within our Housing with Care services. You will play a key role in supporting residents’ wellbeing, managing tenancies, and ensuring our schemes provide safe and welcoming environments.
What you’ll do
- Manage tenancy processes including referrals, sign-ups, terminations, voids, and tenancy visits.
- Work with residents to promote wellbeing and independence through individual plans, group activities, and signposting to specialist support.
- Hold customer surgeries and respond to housing-related queries promptly.
- Carry out regular health & safety checks and tenancy audits, ensuring accurate records and compliance.
- Liaise with local authorities, social care, contractors, and partner agencies to achieve positive outcomes.
- Support income collection and ensure effective service charge monitoring.
- Develop opportunities for residents to get involved and influence services.
- Represent the organisation positively and work in line with our values.
About you
- Experience working with older or vulnerable customers in a housing, care, or support setting.
- Strong knowledge of housing legislation, welfare benefits, and tenancy management.
- Excellent communication skills, customer-focused approach, and confidence to manage challenging situations.
- A full UK driving licence and access to a vehicle for business use.
Desirable (but not essential):
- A housing-related qualification (Level 3 or above, or working towards).
- Experience of multi-agency working and collating performance data.
This role requires an Enhanced DBS check in line with safeguarding requirements.
The Benefits
We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Flexible working
- Holiday buying and selling scheme
- A day’s paid leave for your birthday or annual celebration
- 2 days paid leave to help with a house move once you have completed your probationary period
- Life assurance
- Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation and 24 hour free confidential helpline
- Company contribution to mindfulness and fitness. For example discounted gym membership, fitness classes or mindfulness apps.
- Online discount with a number of retail shops, supermarkets, cinema, insurance and holidays.
- Funded training and sponsored qualifications.
- 2 days paid volunteering leave per year.
We work together – We make things better – We do the right thing
Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.
Equality, diversity, and inclusion
We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.
Please let us know if there is anything we can do to make this application process more accessible.
Closing date: 4 September 2025
Please refer to the recruitment pack upon completing your application.
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