Housing with Care Officer
24 hours per week
£19,355 based on FTE of £29,839 per annum
Based in Evesham/Broadway with travel to other sites and schemes as required
Are you passionate about supporting vulnerable and older people to live independently in safe, well-managed homes?
Do you thrive on making a positive difference, working collaboratively with partner agencies, and ensuring great customer service?
We are looking for a Housing with Care Officer to deliver excellent housing management within our Housing with Care services. You will play a key role in supporting residents’ wellbeing, managing tenancies, and ensuring our schemes provide safe and welcoming environments.
What you’ll do
- Manage tenancy processes including referrals, sign-ups, terminations, voids, and tenancy visits.
- Work with residents to promote wellbeing and independence through individual plans, group activities, and signposting to specialist support.
- Hold customer surgeries and respond to housing-related queries promptly.
- Carry out regular health & safety checks and tenancy audits, ensuring accurate records and compliance.
- Liaise with local authorities, social care, contractors, and partner agencies to achieve positive outcomes.
- Support income collection and ensure effective service charge monitoring.
- Develop opportunities for residents to get involved and influence services.
- Represent the organisation positively and work in line with our values.
About you
- Experience working with older or vulnerable customers in a housing, care, or support setting.
- Strong knowledge of housing legislation, welfare benefits, and tenancy management.
- Excellent communication skills, customer-focused approach, and confidence to manage challenging situations.
- A full UK driving licence and access to a vehicle for business use.
Desirable (but not essential):
- A housing-related qualification (Level 3 or above, or working towards).
- Experience of multi-agency working and collating performance data.
This role requires an Enhanced DBS check in line with safeguarding requirements.
Closing date: 9am, 3 July 2026
Please refer to the recruitment pack upon completing your application.
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