Housing with Care Officer
37 hours per week
£29,839 per annum
Based in Gloucester (St Oswald’s) with travel to other sites and schemes as required
Are you passionate about supporting vulnerable and older people to live independently in safe, well-managed homes?
Do you thrive on making a positive difference, working collaboratively with partner agencies, and ensuring great customer service?
We are looking for a Housing with Care Officer to deliver excellent housing management within our Housing with Care services. You will play a key role in supporting residents’ wellbeing, managing tenancies, and ensuring our schemes provide safe and welcoming environments.
What you’ll do
- Manage tenancy processes including referrals, sign-ups, terminations, voids, and tenancy visits.
- Work with residents to promote wellbeing and independence through individual plans, group activities, and signposting to specialist support.
- Hold customer surgeries and respond to housing-related queries promptly.
- Carry out regular health & safety checks and tenancy audits, ensuring accurate records and compliance.
- Liaise with local authorities, social care, contractors, and partner agencies to achieve positive outcomes.
- Support income collection and ensure effective service charge monitoring.
- Develop opportunities for residents to get involved and influence services.
- Represent the organisation positively and work in line with our values.
About you
- Experience working with older or vulnerable customers in a housing, care, or support setting.
- Strong knowledge of housing legislation, welfare benefits, and tenancy management.
- Excellent communication skills, customer-focused approach, and confidence to manage challenging situations.
- A full UK driving licence and access to a vehicle for business use.
Desirable (but not essential):
- A housing-related qualification (Level 3 or above, or working towards).
- Experience of multi-agency working and collating performance data.
This role requires an Enhanced DBS check in line with safeguarding requirements.
You’ll be part of a supportive team culture where we live our values: We Work Together, We Talk, We Listen, We Do the Right Thing. You’ll have the chance to make a genuine difference in the lives of vulnerable people.
Closing date for application: 9am on 24 April 2026
Please refer to the recruitment pack upon completing your application.
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